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Returns – Sex Toy Australia

SEX TOY AUSTRALIA RETURNS POLICY

Policy for returning sexy wear/costumes/underwear

For change of mind, we offer a 30 Day No Hassle Exchange Policy on the proviso that the exchange garment meets the conditions as set out in the below terms:

  • Any labels are still attached to the product.
  • Products are returned in the original unopened & undamaged box.
  • The product has not been worn
  • The product has not been damaged or soiled.
  • The product has not been altered by you in any way.
  • The product is accompanied by the original invoice.

 

For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY, from the date you receive your product. We do not offer a satisfaction guarantee on any of our products, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied. If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Our Postal Address for adult products, sexy wear and costumes

Please return your product(s) to: Level 2, 127 Smith Street, Fitzroy VIC 3065
Contact Directly For Further Assistance: 
1300 85 95 89

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions on what product you would like to exchange to

 

Including the original order confirmation or invoice you received with your product, will help us tremendously. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you. Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.